Privacy Policy

1. Introduction

Maniq ("we", "us", "our") is a manifestation and personal wellness application operated by Sentra BV, a company registered in the Netherlands. We are committed to protecting your privacy and handling your personal data with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Maniq mobile application and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Account Information

• Email address (for account creation and communication)
• First name (for personalization)
• Date of birth (for personalized moon phase and astrological features — optional)
• Password (encrypted, never stored in plain text)
• Profile preferences and settings

2.2 Information You Provide

• Onboarding quiz responses (manifestation goals, preferences, intentions)
• Journal entries, scripting content, and gratitude notes
• Manifestation tracker entries (logged "receipts")
• Custom affirmation requests
• Voice recordings (see Section 3 for special handling)

2.3 Automatically Collected Information

• Device information (model, operating system, app version)
• Usage analytics (which features you use, session duration, completion rates) — anonymized
• Crash reports and performance data
• App Store-provided subscription information (managed via Apple)

3. Voice Data — Special Handling

3.1 What We Collect

If you choose to use the voice cloning feature, you provide a voice recording (typically 30-60 seconds) by reading a guided script during onboarding.

3.2 How We Use Voice Data

• Voice Model Creation: Your recording is processed by our trusted third-party voice AI provider (currently ElevenLabs) to create a unique voice model.
• Audio Generation: The voice model generates personalized affirmation audio at your request.
• No Other Uses: Voice data is never used for training general AI models, sold to third parties, or used for any purpose outside the Service.

3.3 Voice Data Security

• Voice recordings are encrypted both in transit (TLS) and at rest (AES-256).
• Voice models are stored under unique identifiers, not linked to personally identifiable information beyond your account.
• Access to voice data is restricted and logged.
• You can request deletion of your voice data at any time through in-app settings or by emailing support@maniq.ai. Deletion is permanent and irreversible.

3.4 Voice Cloning Consent

Before any voice recording is processed, you will be asked to provide explicit, informed consent. You confirm that:

• The voice being recorded is your own.
• You authorize us to create a voice model based on this recording.
• You understand the voice model will be used to generate audio content as part of the Service.
• You can withdraw consent at any time, which will result in deletion of your voice model.

4. How We Use Your Information

We use your information for the following purposes:

• Provide and personalize the Service
• Generate AI affirmations, scripts, future self letters, and other content tailored to you
• Send daily ritual reminders and notifications (you control these in settings)
• Process subscriptions and handle billing (via Apple)
• Provide customer support and respond to inquiries
• Improve and optimize the Service (using anonymized usage data)
• Send important service updates (security, policy changes)
• Detect and prevent fraud, abuse, or violations of our Terms

We do not sell your personal data. We do not use your data for advertising or marketing by third parties.

5. How We Share Information

We only share your information with trusted service providers who help us operate the Service. These include:

• ElevenLabs — voice AI processing (voice data only)
• OpenAI — text generation for affirmations, letters, scripting (text data only; no voice or personally identifying data)
• Supabase — secure database and storage hosting
• RevenueCat — subscription management (purchase data only)
• Apple — App Store and in-app purchases
• Push notification providers — to deliver notifications you've opted into
• Analytics providers — anonymized usage data only

All providers are bound by strict data processing agreements that limit their use of your data to providing services to us.

We may also disclose information if required by law, court order, or to protect the rights, safety, or property of Maniq, our users, or others.

6. Data Storage & Security

Your data is stored on secure servers within the European Economic Area (EEA) by our infrastructure providers. We implement industry-standard security measures including:

• End-to-end encryption for sensitive data (voice recordings, journal entries)
• TLS/HTTPS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and updates
• Access controls and authentication for all systems
• Automatic backups with encryption

Despite our best efforts, no security system is 100% impenetrable. We cannot guarantee absolute security, but we work continuously to protect your information.

We retain your data for as long as your account is active. Upon account deletion, all personal data is permanently removed within 30 days, except where retention is required by law (e.g., financial records for tax purposes).

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request permanent deletion of your account and data.
• Portability: Receive your data in a machine-readable format.
• Restriction: Limit how we process your data.
• Objection: Object to certain processing activities.
• Withdraw Consent: Withdraw consent for voice data processing at any time.
• Lodge Complaint: File a complaint with a data protection authority.

To exercise any of these rights, contact us at support@maniq.ai. We will respond within 30 days.

8. GDPR & International Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing:

• Consent — for voice cloning and optional features.
• Contract — to provide the Service you've subscribed to.
• Legitimate Interests — for analytics, fraud prevention, and Service improvement.
• Legal Obligation — to comply with applicable laws.

Data Controller: Sentra BV, registered in the Netherlands.

For users in California (CCPA), Brazil (LGPD), or other jurisdictions with privacy laws, equivalent rights apply. Contact us for specific information.

9. Children's Privacy

Maniq is intended for users aged 17 and older. We do not knowingly collect personal information from individuals under 17. If you believe a child has provided us with personal information, please contact us at support@maniq.ai and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy.
• Notify you via email or in-app notification.
• Provide a summary of significant changes.

Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy questions, data requests, or concerns, contact us:

• Email: support@maniq.ai
• Mail: Sentra BV, [Business Address], Netherlands

For EU residents, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.